How can we help?

Delivery is free on every order — no minimum spend. We process orders within 1–2 business days, and most deliveries arrive within 5 to 9 business days.

A small number of exclusive pieces travel directly from our partner workshops abroad — the same direct route that keeps middleman markups off your price. Please allow 8 to 12 business days for these.

As soon as your order is dispatched, you'll receive a shipping confirmation with your tracking details. You can follow every step on our Track Your Order page.

No tracking number to hand? No problem — enter your order number (e.g. #1192) and the email you used at checkout instead.

Just dispatched? Give the carrier 24–72 hours for the first scan to appear. If nothing has updated after 3 business days, message us and we'll chase it for you.

Dena Home is a UK company, run from Covent Garden, London. Everyday items are fulfilled through our UK partners, while exclusive pieces ship straight from the workshops that make them — no warehouses in between, no middleman markup.

UK deliveries don't normally incur customs charges. In the rare case an import duty applies, it's the customer's responsibility — but for standard orders this almost never happens.

We currently deliver across the United Kingdom only — always with free delivery. International shipping is on our roadmap, so watch this space.

Every order is covered by our 30-day money-back guarantee — you have a full 30 days from the day your item arrives to request a return. Your statutory rights, including the 14-day cooling-off period, always apply on top.

To start a return, email info@denahome.co with your order number and we'll guide you through it personally. Please don't post anything back to the address on the package — we'll give you the correct return address.

Return postage for change-of-mind returns is the customer's responsibility. If the item is faulty or damaged, the cost is always on us.

We're sorry — let's make it right. Send us a clear photo or video of the issue, ideally within 48 hours of delivery, and we'll sort a replacement or a full refund. Either way you're covered for a full 30 days.

You usually won't need to send anything back. In most cases photographic evidence is all we need to resolve the claim.

Once your return is received — or your damage claim is approved from photos — we issue the refund straight away to your original payment method, and always within 14 days. You'll get a confirmation email the moment it's done.

Banks typically take 5–10 business days to post the funds. If nothing has landed after that, check with your bank first, then message us and we'll trace it.

Contact us as soon as possible at info@denahome.co. If your order hasn't been dispatched yet, we'll cancel or amend it and refund you in full.

Once it's on its way we can't reroute the parcel or change the address — but you're still covered: let it arrive, then use your 30-day return.

Need to add an item? Place a separate order — we can't add to an existing one after payment.

All major credit and debit cards — Visa, Mastercard, American Express — plus express options like PayPal, Apple Pay and Google Pay.

Every transaction is SSL-encrypted and processed by Shopify's secure payment partners. Your card details are never stored on our servers.

Payment declined? Check that your billing address matches your card statement, or try another card or PayPal.

A confirmation email is sent the moment you order. Can't see it? Check your spam or junk folder — and the Promotions tab if you use Gmail.

Made a typo in your email at checkout? Message us with your full name and delivery address and we'll fix it and resend your confirmation.