Shipping policy

Last updated: May 11, 2025

Delivery Areas

Our brand is based in the United Kingdom, and we currently deliver orders only within the UK. We are planning to offer international shipping options in the near future.

Shipping Fee

All orders placed through our website are shipped with free delivery. You will not be charged any additional shipping fees.

Delivery Time

Orders are typically processed and dispatched within 1–2 business days. The estimated delivery time is 5–9 business days.
Please note: Delivery times may vary during public holidays, high-demand seasons, or due to unforeseen logistical delays.

Order Tracking

Once your order is dispatched, you can view your tracking number via the My Orders section on our website.
You can track your shipment at any time using this number on our Order Tracking page.
Please note that tracking details are not sent via email.

Address Information & Changes

To ensure successful delivery, please make sure your shipping address is complete and accurate.
If you need to update your address after placing an order, please contact us as soon as possible at venturesdena@gmail.com, before your order is shipped.
Please note that once the order has been dispatched, we may not be able to accommodate any address changes.

Lost or Damaged Shipments

All products are carefully packed and dispatched via reliable shipping partners.
However, in the event of loss or damage during transit, please contact us immediately.
If you receive an item that is damaged or missing, notify us within 48 hours of delivery.
We will take swift action to resolve the issue and assist you accordingly.